Raising a Chargeback

If you need to raise a chargeback for a disputed card transaction, please send an email with the information below to [email protected].

Information required when raising a chargeback

• Transaction ID
• Chargeback amount
• Detailed description of what was purchased and an explanation of the dispute.

🚧

Please note that chargebacks are to be logged within 120 calendar days from the date of the transaction.