Raising a Chargeback

If you need to raise a chargeback for a disputed card transaction, please send an email with the information below to disputes@korapay.com.

Information required when raising a chargeback

• Transaction ID
• Chargeback amount
• Detailed description of what was purchased and an explanation of the dispute.

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Please note that chargebacks are to be logged within 120 calendar days from the date of the transaction.